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AI plus human brings trust at scale in claims decisioning

09 July 2026

If you are still asking your clients to wait five, seven or 14 days before you respond to their claim or query, then you are doing something wrong. One of the craziest tensions that blights our operating environment as we push into the AI era is the mismatch between what digitalisation and technology allows us to do versus what we have become accustomed to.

COFI is Coming: Five cybersecurity challenges SA’s financial institutions need to tackle now

06 July 2026

South Africa's financial institutions face growing demands for conduct and compliance, and regulation is moving to keep pace.

Santam-owned Kandua launches South Africa’s first AI-powered home companion

29 June 2026

Kandua, a wholly owned Santam subsidiary, has announced the launch of Jess, South Africa’s first Artificial Intelligence (AI) powered home companion, which is aimed at improving trust, safety and certainty in the home services sector.

Your attackers may already be inside

09 June 2026

Most companies still approach cyber security as if attackers are trying to “break in”.

quick poll

Question

The strongest deterrent against FSP compliance missteps is or should be:

Answer

A criminal conviction Debarment Fine or penalty Any of the above can work

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Built to be smarter: What it means for your business to be AI-ready

08 June 2026

INSTANDA launches INSTANDA clear to transform insurance operations

02 June 2026

Is legacy tech holding back financial services?

28 May 2026

MyMoolah launches wallet infrastructure for financial services payouts and customer fund access

18 May 2026

Iress partners with Thoughtworks to accelerate platform modernisation

13 May 2026

Santi4 launches to modernise investment management

11 May 2026

Three Shifts SA Organisations Need to Prepare For, With or Without an AI Policy Framework

30 April 2026

Quantum computing emerges as a new tool for South African businesses navigating uncertainty

21 April 2026

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Technology / General