What’s inside… FAnews Magazine August 2025
The insurance and financial services industry never stands still, and if this edition is anything to go by, we’re in for a busy few months. There’s a strong theme running through our content this month: change. Mergers, evolving roles, shifting client expectations, changing products, new regulations… and yes, technology is everywhere. AI, data, smart prompts, chatbots… it’s exciting but also a lot to keep up with. That’s why we’ve made sure this edition brings you a mix of solid insights, opinions, and practical pieces - to help you make sense of it all, and maybe even help your clients do the same.
It’s Women’s Month. To every woman in this industry: you don’t need a campaign to prove your worth. You’re already doing remarkable things. We see it, and we salute you.
A quick note of congratulations to the African Insurance Exchange (AIE) team, and especially Thokozile Mahlangu, CEO of the Insurance Institute of South Africa (IISA) on hosting yet another world-class conference. A lot of effort went into making it meaningful, relevant, and fun.
And how great is it to finally see The Insurance Apprentice on TV? The feedback has been fantastic, and if you haven’t had a chance to tune in yet, we hope you’ll make a little time; it’s well worth the watch.
Enjoy the read, and happy Women’s Month.
CPD Articles
CPD Articles
Short-term (IISA Approved)
Disruption is inevitable...here's how to future-proof
When “optional” extensions become essential
Taxpayers face R6.5 billion bill as insurers’ subrogation claim gets underway
Built to fail? Are fleet policies undermining client protection?
Parametric insurance: bridging the gap between perception and practical use
Some risks seem uninsurable – until innovation comes in
Life, Investments, EB, Healthcare, etc (FPI Approved)
The financial sector prepares for a transformative shift
The data dilemma: how do insurers use data without breaching privacy laws?
Legal rulings with important lessons
Making umbrella fund and default investment decisions easier
Rethinking retirement: navigating inflation, interest rates, and longevity
The exit penalty dilemma - transitioning your clients out of legacy life products
The list of articles worth reading continues…
In the news
Mergers reshape SA’s insurance sector
One plus one equals three
Profile
Momentum Life Insurance’s digital leap: underwriting innovation and adviser enablement
Santam Broker Solutions: supporting brokers to thrive in a shifting industry
Infiniti Insurance at 20: a story of growth, integrity, and lasting partnerships
Sandra Snowball’s story of loss, resilience, and lessons for the insurance industry
Matlhogonolo Zulu: building brilliance from the ground up
Regular Features
Prof Vivian & Co: Medical schemes and the Road Accident Fund
Client & Culture
Loyalty lessons: it’s how you make them feel
Turning the claims experience into a brand’s defining moment
Redefining insurance service with AI and smart prompts
Compliance & Regulatory
Building compliance into innovation
Balancing innovation and integrity
Technology
Chatbots: do they make clients feel served or sidelined?
The human element in the digital age
Short-term
Tariff turbulence: what U.S. trade moves mean for marine cargo insurance
Cybercrime is on the rise – is your business adequately protected?
Risk Management
The future of risk: balancing foresight with hindsight
Investments
Liquidity versus return
Strength through diversity - why advisers must look beyond the surface of index investing
Employee Benefits & Retirement
Financial planning is not a data exercise – it’s a personal exercise
“When the pay cheque stops, who am I?”
Advice and financial education are needed to fix retirement outcomes
Funeral
The impact of FSCA licensing requirements on funeral service providers
How fintech is reshaping the SA funeral insurance landscape
Life
From claims to care: advancing early intervention in mental health
Income Protection must catch up with the new world of work
The rising tide: how early-onset cancer is reshaping the insurance landscape
Generation Z and the future of Life cover
COVID is behind us – sort of
Group Risk cover: simplicity shouldn’t just be a bonus
Good news: diabetic clients can still get cover
Cohabiting? a valid Will protects the partner
Editor’s thoughts:
As we bring this edition to a close, we’re reminded of the very heart of our work – this industry matters, and so do the people who make it thrive. Our promise to keep you informed, inspired, and engaged stands firm. From headline news to deep-dive features and insightful trends, we remain dedicated to exploring it all, just for you.
Enjoy the read!
