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Creating ambassadors for South Africa’s non-life insurance industry since 2015, Part II

06 September 2021

Communication, leadership and teamwork emerged as non-negotiable skills during the latest iteration of the popular The Insurance Apprentice (TIA) reality competition. Contestants in series seven of the reality-styled video competition had to think on their feet and convert innovative ideas into cogent presentations in a matter of minutes, or forever risk the ire of the no-nonsense panel of judges.

Creating ambassadors for South Africa’s non-life insurance industry since 2015

30 August 2021

There is something about being in a near permanent state of lockdown that changes our experience of space and time. Not only have our personal environments shrunk, becoming tiny subsets of the areas that we roamed pre-pandemic, but the months and years now race by in a day-to-day rinse and repeat cycle. Every next day has become a carbon copy of its yesterday, for some 510 days and counting…

On fluffy ponies, purple unicorns, virtual love and other crypto craziness

16 August 2021

The world of blockchain, cryptocurrencies and non-fungible tokens (NFTs) has delivered more than its share of laugh-out-loud and what-the-fluff moments in the past months. My most recent fall-off-the-chair-laughing moment came courtesy this gem of a headline on News24: ‘Fugitive SA crypto developer ‘Fluffypony’ arrested in the US’. I challenge you, dear reader, to recite that out loud without laughing. It is not my intention to waste column inches on why someone might go by the nom de plume Fluffypony, and my only objective in sharing this headline was to illustrate that anything dealing with crypto, no matter how inane, is considered newsworthy these days. (You may wish to read the Fin24 article, which includes reference to ‘Cape Cookies’ for extra laughs.)

Trust… Make or break for brokers, insurer and UMAs

02 August 2021

Brokers, insurers and underwriting management agencies (UMAs) have their work cut out to rebuild trust relationships with their clients following the often disappointing insurance outcomes during the pandemic year. Doug Laburn, Executive Head of Lombard Partnerships, told the audience at the 2021 SAUMA Conference that the industry had suffered “extreme trust erosion” due to the handling of various obligations arising from Covid-19. “Trust underpins our industry; but we emerged from 2020 less trusted than we were before, which is a real pity,” he said. Lombard was commenting during a discussion about UMA relationships within the broader insurance market, held as part of the 2021 SAUMA Conference.

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The strongest deterrent against FSP compliance missteps is or should be:

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A criminal conviction Debarment Fine or penalty Any of the above can work

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