Explore the Category
December is usually associated with spending time with family, and enjoying the festivities that the season brings. However, in November 2012, the residents of Saint Francis Bay were in shock as a devastating fire made its way through the holiday town destroying homes.
An unfortunate recurring theme this year was the fact that there are still some brokers, advisers and product providers who do not comply with the guidelines set out by the Financial Advisory and Intermediary Services (FAIS) Act. These individuals (and companies) get reported to the FAIS Ombud who has had a busy year in terms of determinations. According to the latest annual FAIS Ombud report, which was released on November 1 2013, the number of new complaints for the 2012/13 year was 9 949. This is an increase of 1128 complaints from those which were recorded in the 2011/12 year.
This has been an interesting year for the South African financial services industry. The Financial Services Board made a bold statement at the beginning of the year when it announced that it would be going ahead with the implementation of three new pieces of legislation which would change the face of the insurance industry. While there has been significant resistance to this, determinations which were dealt with by the FAIS Ombud points to the fact that the new pieces of legislation are necessary. This however did not exclude the FSB from its own bit of controversy.
According to the Financial Services Board (FSB), the Financial Planning Institute, the South African Insurance Association (SAIA) and Government, high costs are one of the biggest challenges that is affecting the financial services industry. The increased costs are not limited to fuel, toll gates and food only but affect the financial services industry quiet significantly as well, particularly in retirement and motor vehicle repairs.
Do you think short-term insurance broking will survive the AI plus humanoid robotics age?