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Hitting the high notes of customer satisfaction

13 June 2016 | Featured Story

For all of you brokers who spend hours planning interactions with clients and who sit behind a computer for hours trying to find the best product to suit your client’s needs; not only do we salute you, but the public does as well.

Showing true value to clients

06 June 2016 | The Stage

The Financial Planning Institute of Southern Africa (FPI) is hosting its annual conference on 14 and 15 June; and in the run up to the conference, we need to ask why we are still debating the value that financial planners can offer clients.

Financial education: Too cool for school?

19 May 2016 | Featured Story

A major issue in South Africa is the level of education when it comes to the financial services industry. Caroline da Silva – DEO of FAIS at the Financial Services Board – points out that 86% of the adult population in South Africa has access to a bank account and savings products. However, she rightly questions whether this necessarily adds value to their lives.

Increased accountability: the social uprising against government

17 May 2016 | The Stage

Protest beyond the law is not a departure from democracy; it is absolutely essential to it. These were the words of American historian Howard Zinn, and they are very appropriate in South Africa’s current socio political climate where we are seeing mass protests and a general voice of dissatisfaction when it comes to government policies.

quick poll

Question

Do you think short-term insurance broking will survive the AI plus humanoid robotics age?

Answer

Human first always Not a chance Possibly maybe Yes, but reimagined

View the Results