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While the majority of the industry bemoans regulatory reform, many insurers, brokers and advisers within the industry understand why it needs to happen. There are just some practices that need to be rooted out completely. While the Financial Services Board (FSB) is happy with the fact that the majority of the industry is toeing the regulatory reform line, there is still work to be done.
The simple act of failing to keep jewellery in a safe or taking reasonable precautions to care for an item can be grounds for an insurer to reject a claim. The issue for determination in the Ombudsman for Short-Term Insurance’s (OSTI) briefcase was whether the insurer, was entitled to reject a claim for the loss of Mrs. R’s tennis bracelet on any one of the following four grounds set out in the insurer letter of rejection.
One of the biggest problems that the life insurance industry faces is non-disclosure. This problem does not only affect profitability, but there is a knock-on effect in increased policy lapses as insurers implement measures to deal with the problem.
Over the past two years, government and National Treasury have been on a proverbial mission to drive economic transformation within the country. It seems as if the years of talking about it is finally being put into action. Part of this agenda is the transformation of the financial services industry. We are already familiar with the wave of regulatory reform that is being carried out in the industry, and we are aware of the Financial Services Board’s (FSBs) changing agenda once the Twin Peaks Bill is passed.
Do you think short-term insurance broking will survive the AI plus humanoid robotics age?