It often happens during the festive season that clients are involved in motor accidents, their house get burgald or they get robbed of personal belongings while on holiday.
They should ensure that all their clients are informed of a contact number for the broker.
Unfortunately these days the broker must be available 24/7 to give the service his client deserve. With cellphone technology this is possible and if there is staff available at his office this number should also be available for clients.
In addition some of the reputable insurers have 24/7 emergency lines for claims and these numbers should also be given to clients.
The broker must also ensure that his own insurance matters are up to date. Check that sum insureds are adequate, security measures at the office are activated after hours and test that alarm systems are in good working order.
The broker should also have a contingency plan in place should disaster strike his office such as a fire or burglary. Such a plan should include contact numbers of all staff and emergency services and prior arrangement for temporary office premises and computers to be used.
Make sure that data back ups of electronic data is kept safe at an alternative premises because most reinstatement of data policies only provide cover for one weeks data that is lost.
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