SUB CATEGORIES Featured Story |  Straight Talk |  The Stage | 

Charity begins at home

11 January 2006 Angelo Coppola

It often happens during the festive season that clients are involved in motor accidents, their house get burgald or they get robbed of personal belongings while on holiday.

They should ensure that all their clients are informed of a contact number for the broker.

Unfortunately these days the broker must be available 24/7 to give the service his client deserve. With cellphone technology this is possible and if there is staff available at his office this number should also be available for clients.

In addition some of the reputable insurers have 24/7 emergency lines for claims and these numbers should also be given to clients.

The broker must also ensure that his own insurance matters are up to date. Check that sum insureds are adequate, security measures at the office are activated after hours and test that alarm systems are in good working order.

The broker should also have a contingency plan in place should disaster strike his office such as a fire or burglary. Such a plan should include contact numbers of all staff and emergency services and prior arrangement for temporary office premises and computers to be used.

Make sure that data back ups of electronic data is kept safe at an alternative premises because most reinstatement of data policies only provide cover for one weeks data that is lost.

Quick Polls


We have watched with interest as each of the country’s large life insurers report their 2021 life claims statistics, with soaring claims and claims values. That got us thinking: how do the big life insurers compare against one another, from an IFA perspective?


An insurer is an insurer is an insurer
All are excellent: would not deal with them otherwise
There is one insurance brand that stands out for me
Tied agent: but my brand is the best out there
fanews magazine
FAnews June 2022 Get the latest issue of FAnews

This month's headlines

A free smoothie does not make a loyal customer
Consequential loss policy court cases
Everything you need to know about death, disability and severe illness cover post-emigration
Are advisers doing all they can for clients’ portfolios?
Financial advisers need help - navigating the complex ESG fund environment
Subscribe now