SA life and short-term insurers maintain their satisfaction levels this year
SA consumers gave the short-term insurance industry an overall satisfaction score of 78.8 out of 100. Consumers also rated their overall satisfaction with the life insurance industry, granting them a score of 78.4 out of 100. Both industry scores are 1.7% higher than last year’s scores, however, these slight increases in the overall scores are not statistically significant enough to report as increases in customer satisfaction.