Success in Smart IDs and passports issued through FNB branches

Lee-Anne van Zyl, CEO of FNB Points of Presence.

The use of banks as a channel for issuing Smart ID cards and passports is proving to be a success. This is according to FNB, which says approximately 45% of all Smart IDs and passports issued by banks have been issued through its branches.

Lee-Anne van Zyl, CEO of FNB Points of Presence, says “We are delighted to assist Home Affairs by using our channels to enable FNB customers to access this important service. FNB customers are now able to book an appointment through eChannel, which is the Home Affairs online portal, and simply visit the dedicated FNB branch to complete the application process.”

Through eChannel, individual customers can apply for their Smart ID or passport simply by logging into the internet, completing their details and securing an appointment to finalise the application process.

“This innovative partnership gives us an opportunity to help our customers with a lot more than just transactional products. As a digital pioneer, FNB embraces the use of technology to render services in a seamless and efficient manner, and the success of this undertaking is testament to that. Our superior digital capabilities continue to generate incredible benefits for our customers and we are delighted to be able to offer this additional benefit to customers who need it,” adds van Zyl.

Over the years, FNB has been at forefront of promoting access to digital banking and value added solutions. More recently, the bank ramped up its efforts to improve access to digital banking by zero rating its banking app across all major networks, meaning customers no longer need data to bank via the FNB app.

Lee-Anne says they adopt a multi-tiered implementation of their digital strategy, including ensuring that customers who visit FNB branches are able to tap into digital capabilities.

“We are seeing customers increasingly adapt to using digital platforms in our branches, such as Automated Deposit Tellers (ADTs) and making use of Digi Zones to process transactions a lot quicker. We believe that digital evolution is a journey and FNB is committed to enabling its customers throughout,” she concludes.