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Contact centres are one of the largest sectors of Business Process Outsourcing and South Africa has become the destination location for contact centres in support of job creation, particularly for unemployed youth. Young people are ambitious, learn and grow fast, therefore opportunities to climb through the ranks makes the contact centre environment attractive.
Described as a ‘coronacoaster’, the COVID-19 pandemic has caused unprecedented chaos.
If you had to hazard a guess, when do you reckon the COFI Bill will be signed into law?