Medscheme Health wins PMR award for excellence

Medscheme Health was recently presented with the Professional Management Reviews Silver Arrow Award for overall excellence in the medical scheme administrator category.

This is the first time Medscheme has won a PMR award for excellence in this category. In 2006 Medscheme's managed care arm, Medscheme Health Risk Solutions (formerly Solutio), won 12 PMR awards for excellence in the managed care category.

The PMR awards are a celebration of excellence and contribution by South African companies in various business categories and are based on an annual research survey conducted with over 30 000 top decision makers in South African business. Companies in the Medical Aid Administration category were measured on: Product Offering, Value Added Innovation, Accessibility, Problem Solving, Speed of Service, Reliability, Communication, Cost Controllability, Administration and IT systems. Medscheme Health was rated as one of the top providers of Medical Aid Administration.

Medscheme operates on a business model which provides a multi-scheme administration solution with the inherent flexibility to administer any benefit design specified by the schemes' Boards of Trustees. At present Medscheme administers 15 closed schemes and 3 open schemes.

"It is certainly a unique challenge to administer more than one scheme but it allows us to be more flexible. We do not offer a one-size-fits-all administration solution and we do not prescribe to clients what their benefit options should be", says Kevin Aron, Managing Director: Medscheme Health.

"Medscheme's dedicated call centres and client liaison officers means that we can offer a member-centric focus, which is inherent to our philosophy of outstanding service. This, coupled with the unique offering and actuarial expertise of our managed care arm, Medscheme Health Risk Solutions, allows us to offer an integrated solution to best service our customers needs."

Medscheme recently announced a new monolithic brand which resulted in the restructure of its health and financial services business into three separate operating divisions under the Medscheme umbrella.

Administration, Solutio and MS Financial Services have adopted the names Medscheme Health, Medscheme Health Risk Solutions and Medscheme Financial Services respectively.

"Medscheme's specialised business units will provide the specific focus and expertise required to better serve our clients," says Aron. "We've always placed strong emphasis on optimising effectiveness and operational efficiency across the board and the monolithic brand will only re-enforce this positioning," he concludes.

Below is a photo from the awards evening