Hat trick for Fedhealth - another quality milestone
Quality has always been an essential ingredient in the Fedhealth experience - not only in terms of the design of benefits and products but also in the level of service excellence delivered to members.
The latest accolade to be granted to the scheme's administrator, Medscheme is ISO 9001:2008 certification from Pricewaterhouse Coopers.
The certification is the end result of an extensive 8-month project which involved intensive training, customer research, detailed behind-the-scenes process mapping and evaluation, process improvement, implementation and finally auditing and certification by Pricewaterhouse Coopers. As a global quality management standard it assists both product and service organisations achieve standards of quality that are recognised and respected throughout the world.
The accreditation comes hot on the heels of the ThinkMoney awards where Fedhealth recently scooped the top four awards in their annual subscriber's survey for the second year in a row. Fedhealth also prides itself on currently having the highest compliment and lowest complaint ratio over 12 months on the Hello Peter website.
Katy Caldis, Principal Officer of Fedhealth says, "We welcome the ISO accreditation as it focuses on continuous improvement and shows that our high standard of customer service will be even more efficient, consistent and member friendly moving forward. Importantly this translates into an enhanced service experience for Fedhealth members.
