FAIS Ombud Launches Enhanced Website, Empowering Consumers to Effectively Lodge Complaints

The FAIS Ombud is pleased to announce the launch of its enhanced website, which introduces new features that highlight the work done by the Office and provides consumers with a convenient platform to successfully file complaints.

The upgraded website aims to improve the experience for visitors and emphasizes the significance of consumer complaints in seeking resolution.

The enhancement places significant emphasis on the Complaints Portal, which serves as a vital component of the Office. This portal offers a streamlined and effective process for submitting complaints, ensuring an efficient complaint submission and inquiry processes.

Complainants can easily lodge their complaints by including all necessary information and supporting documents to promote an expeditious investigation. Upon submission, the complaints portal generates a unique reference number for each complaint that may be used to track its progress by accessing one’s personalised dashboard. The dashboard provides real-time updates, enabling complainants to keep track of the status of their complaint.

Consumers seeking to lodge a complaint or learn more about the Office's services can visit www.faisombud.co.za. Alternatively, you may call our Client Care Centre on (012) 762 5000 or Sharecall 086 066 3274 for assistance in submitting a complaint.