Jonjon Smit
To streamline the claims process for brokers and their clients, CIB Insurance Solutions (CIB) has launched an online claim form system. Locally developed, the new system will not only enable brokers to submit claims in real-time, but also minimises the company’s paper trail, effectively reducing its carbon footprint.
According to Jonjon Smit, Sales Director at CIB, it has been the company’s vision to embrace new technology, in every form, in order to simplify the claims process. "We are always looking for innovative ways to improve broker service and the new system will make reporting claims quick, simple and hassle-free.”
Smit says that being able to fill out an entire claim form online means that the client will not experience any delays in claim submission or action, once it is registered. “Submitting a claim now becomes an immediate action instead of a step-by-step process.” All submissions are tracked and feedback is provided at every stage of the process, providing both the broker and the client with the peace of mind that the claim is being attended to effectively.
“Our vision in the online space is that any piece of paper that a pen has to touch will be available online, with full online completion capabilities. This reduces the margin for error, as well as time delays experienced through multiple capturing and document distribution. The online form option also eliminates the need for extensive forms to be completed and authorised. It effectively cuts out the ‘middle man’, which in this case is paperwork.”
Smit adds that a major reason for the development of the online claims forms system was also to reduce the company’s carbon footprint. “The insurance sector is not immune to issues such as global warming and every company, from small providers to major role-players, need to make a concerted effort to reduce their carbon emissions. Small, but effective initiatives, such as introducing new technologies can help reduce the sectors carbon footprint as a whole.”
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