PROFIDA to be displayed at FPI conference

Computer Science Software presents PROFIDA Professional Edition at the 2007 Convention of the Financial Planning Institute of Southern Africa. The FPI will be hosting its 13th Annual Convention at the Sandton Convention Centre, on the 30th and 31st May 2007. The theme this year is "Professionalism in Financial Planning".

Exhibiting during the FPI Expo 2007, Daniel Putra, Managing Director of csSoft, the firm behind PROFIDA, is quite excited. "Previously, we were attending as networking delegates. This is the first time we will be exhibiting as well."

"We see the exhibition as an opportunity to highlight PROFIDA's user friendliness- particularly the downloading and processing of financial planning data directly from Astute. We also want to illustrate our competitive advantage in client service delivery. Our approach to training, support and maintenance is quite distinct."

Training for PROFIDA is indeed out of the ordinary, taking place in-house. "New clients are quite excited about the fact that our training fits around their schedules. Professional PROFIDA Trainers travel all around the country visiting clients at their offices at times that suit them. Training locally at a client's office also allows us to tailor the training around their practices and procedures."

Because of its user friendliness, only a day of basic training is normally required. "Some of our clients have even chosen to skip that part. With the assistance of the PROFIDA Support Team they made themselves familiar with the Astute facility, reports and record keeping in a short period of time", exclaims Daniel Putra. For financial planning only -day training is mandatory and if clients wish they can book additional one-on-one workshops for special cases.

Daniel Putra says, "Our PROFIDA Users benefit from receiving on-site training in a condensed form as it results in a time- and cost-efficiency. This is a true value added service as- no matter where the client is located - travel expenses are not added onto the training fee and are born entirely by csSoft."

PROFIDA Users do not have to wait in a call-centre queue. PROFIDA's Helpdesk Support philosophy is very pragmatic: Every PROFIDA staff member is fully support trained and takes a turn answering the phone. Says Daniel Putra, "An internal audit confirmed that 70 % of our support calls are resolved within 15 minutes and 20 % are solved the next day. The rest is solved with an update file received within 2 to 14 days, with a workaround solution provided in the meantime."

The PROFIDA Helpdesk Support passionately interacts with the PROFIDA User Community and closely monitors their feature requests. These are implemented in update files delivered over the Internet. These PROFIDA Updates are conveniently and effortlessly applied with just a few clicks of the mouse.

"It is our distinct competitive advantage making updates available via the Internet. This results in less maintenance costs for our users. It also increases the frequency of update availability and the PROFIDA User Community benefits from speedy realisations of their features requests in a 4 to 6 weeks cycle," says Daniel Putra.

Free Trial
A PROFIDA CD containing a 30-days trial version is available for all delegates and visitors at the PROFIDA Stand No. 23 situated in the Sandton Convention Centre.

Computer Science Software presents PROFIDA Professional Edition at the 2007 Convention of the Financial Planning Institute of Southern Africa. The FPI will be hosting its 13th Annual Convention at the Sandton Convention Centre, on the 30th and 31st May 2007. The theme this year is "Professionalism in Financial Planning".

Exhibiting during the FPI Expo 2007, Daniel Putra, Managing Director of csSoft, the firm behind PROFIDA, is quite excited. "Previously, we were attending as networking delegates. This is the first time we will be exhibiting as well."

"We see the exhibition as an opportunity to highlight PROFIDA's user friendliness particularly the downloading and processing of financial planning data directly from Astute. We also want to illustrate our competitive advantage in client service delivery. Our approach to training, support and maintenance is quite distinct."

Training for PROFIDA is indeed out of the ordinary, taking place in-house. "New clients are quite excited about the fact that our training fits around their schedules. Professional PROFIDA Trainers travel all around the country visiting clients at their offices at times that suit them. Training locally at a client's office also allows us to tailor the training around their practices and procedures."

Because of its user friendliness, only a day of basic training is normally required. "Some of our clients have even chosen to skip that part. With the assistance of the PROFIDA Support Team they made themselves familiar with the Astute facility, reports and record keeping in a short period of time", exclaims Daniel Putra. For financial planning only -day training is mandatory and if clients wish they can book additional one-on-one workshops for special cases.

Daniel Putra says, "Our PROFIDA Users benefit from receiving on-site training in a condensed form as it results in a time- and cost-efficiency. This is a true value added service as - no matter where the client is located - travel expenses are not added onto the training fee and are born entirely by csSoft."

PROFIDA Users do not have to wait in a call-centre queue. PROFIDA's Helpdesk Support philosophy is very pragmatic: Every PROFIDA staff member is fully support trained and takes a turn answering the phone. Says Daniel Putra, "An internal audit confirmed that 70 % of our support calls are resolved within 15 minutes and 20 % are solved the next day. The rest is solved with an update file received within 2 to 14 days, with a workaround solution provided in the meantime."

The PROFIDA Helpdesk Support passionately interacts with the PROFIDA User Community and closely monitors their feature requests. These are implemented in update files delivered over the Internet. These PROFIDA Updates are conveniently and effortlessly applied with just a few clicks of the mouse.

"It is our distinct competitive advantage making updates available via the Internet. This results in less maintenance costs for our users. It also increases the frequency of update availability and the PROFIDA User Community benefits from speedy realisations of their features requests in a 4 to 6 weeks cycle," says Daniel Putra.

Free Trial
A PROFIDA CD containing a 30-days trial version is available for all delegates and visitors at the PROFIDA Stand No. 23 situated in the Sandton Convention Centre.