AI could scupper the best-laid TCF plans
20 March 2024
Financial advisers and other financial services providers (FSPs) cannot ignore the impact of emerging technology on the financial sector, especially where it comes to their adherence with treating customers fairly (TCF) principles and ensuring financial consumer protection. This rather wordy introduction sets the scene for a day-one panel discussion at the inaugural Financial Sector Conduct Authority (FSCA) Industry-wide Conference, held recently in Johannesburg and online.