Insurance Transformation Africa 2025 to spotlight AI, data and personalisation as key drivers of industry growth

As artificial intelligence, advanced data analytics, and personalisation play an increased role in global insurance markets, Insurance Transformation Africa 2025, Africa’s premier event for digital transformation in insurance, will gather the continent’s top insurance and insurtech leaders to explore these technologies and other current topics that are creating new opportunities for growth within the industry.

Insurance Transformation Africa will take place at the Radisson Blu, Sandton on 19–20 June 2025, convening over 100 insurance executives from across Africa for two days of strategic discussion, case studies, and networking.

Some of the topics on the agenda include how insurers are using AI to drive real-time customer insights, automate underwriting and claims, and deliver hyper-personalised experiences that meet the expectations of today’s digital-first policyholder.

Prominent speakers confirmed for the summit include:

• Jaqueline Sibenge, Chief Risk Officer: Africa Regions, Old Mutual Limited
  
  
• Terashni Pillay, Chief Executive Officer, Swiss RE Corporate Solutions
  
  
• Willem Smith, Chief Commercial Officer: Hollard Life Solutions, Hollard Insurance
  
  
• Sibusiso Mbingo, Chief Information Officer, glu Mutual
  
  
• Michelle Acton, Chief Customer Officer: Corporate, Old Mutual Limited
  
  
• Darryl Grater, Chief Growth Officer, Discovery Insure
  
  
• …and many more industry leaders and innovators.

“AI and personalisation are no longer just buzzwords — they’re shaping how insurers operate, compete, and serve their customers,” said Vanessa Leyka, CEO of hosting company Seraph Network. “Insurance Transformation Africa will spotlight how African insurers are leading the way in building customer-centric, data-driven organisations — while navigating a complex regulatory and economic landscape.”

With sessions focused on AI in underwriting and claims, transforming operations for growth, cyber security and risk, and the evolving insurtech ecosystem, the summit aims to equip delegates with actionable insights to stay ahead in a fast-changing market.

In an era where customer loyalty hinges on speed, relevance and trust, the ability to personalise at scale — while protecting privacy and ensuring compliance — has become a defining capability for insurers across the continent.

For more information or to register, visit:
www.insurancetransformationafrica.com
To partner with us or become a sponsor, visit:
https://insurancetransformationafrica.com/partners/