Ombudsman for Short-term insurance announces award winners

The Ombudsman for Short-term Insurance has announced its award winners for the Isabel Jones Ukusizana Award. The announcement, which was made at the launch of the Annual Report of the Ombudsman for 2010, recognised the achievements of three short-term insurers in their dealings with the office of the Ombudsman for Short-term Insurance.

The award winners for 2010 were:

First Place : Auto & General Insurance Co.
Second Place : Standard Insurance Co. Ltd
Third Place : Relyant Insurance Co. Ltd

The Ombudsman makes an annual award aimed at recognising the contribution made by insurers towards the speedy, efficient and fair resolution of complaints received.

Brian Martin, the Ombudsman for Short-term Insurance says:

“I would like to congratulate our finalists for our award in 2010. Competition for the award has become very intense with only a few points separating many insurers. All the finalists exhibited an above average level of commitment to the resolution of complaints received by our office and in the application of our principles of fairness and equity which represent the cornerstone for the assessment of complaints. A particular word of congratulation and appreciation is due to our overall winner, Auto & General Insurance Co. Ltd who, in recent years have invested substantial resources into improving the manner in which complaints and disputes are resolved. This has resulted in a significant reduction in the number of complaints received by the Ombudsman against the company and in complaints being resolved within the shortest possible time. In 2010 complaints against the company were resolved exceptionally efficiently and without the necessity for a single formal ruling having to be made. This is indeed a significant achievement and one which will hopefully become the benchmark for the entire insurance industry”.