Liberty Life’s in-house contact centre has rung up a series of provincial and national award successes in the annual programme to recognise the best in the business.
The contact centre team at the life assurer’s Braamfontein head office won three awards at the weekend (November 1) in the combined national and BPeSA BPO Awards presented at a gala dinner at Gallagher Estate.
Contact centre manager Kirsty Tulk (pictured) was honoured as Gauteng Manager of the Year, the team was saluted for operating Gauteng’s best customer service contact centre and national accolades followed as the country’s Best Design and Wellness-incorporated Contact Centre.
The Gauteng provincial and national awards were combined into one event that attracted the country’s leading call centre professionals.
Natasha Williams, Divisional Director, Contact Centre, at Liberty Life, commented: “Awards in the national and Gauteng competition are important as they are an independent measure by fellow professionals.
“I congratulate Kirsty Tulk and every member of the team. But let’s not forget the real reason for accolades such as this. Our clients and the public at large are entitled to absolute professionalism in every interaction with Liberty Life at every customer touch-point, but especially at our contact centre.
“We are delighted by independent industry recognition that our callers can expect a consistently high standard of service facilitated by an innovative, welcoming and congenial working environment.”
Recognition in the design and wellness segment of the awards was particularly pleasing as Liberty Life helped to pioneer the concept of using wellness programmes to support contact centre personnel. The wellness offering is continually refined and updated.
Liberty Group has operated an in-house call centre for 11 years. Staffing levels have grown consistently, from 15 in the first year to 200 today. Its call volumes rise by more than 10% a year.
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