Barry Tailor (FIA), Denleigh Wilensky (HIC) and Rory Gainsford (HIC)
Hospitality Industrial & Commercial Underwriting Managers (HIC) was named as the Underwriting Manager of the Year at the recent Financial Intermediaries Association of Southern Africa (FIA) Annual Awards ceremony, which took place at a glamorous gala dinn
Rory Gainsford, Executive Chairman of HIC, says the company is honoured to have won the FIA award, the most prestigious award bestowed on the company since its inception 13 years ago. “Most importantly, we would like to thank all our brokers for all their support, without whom this award would not have been possible.”
According to Denleigh Wilensky, Executive Director of HIC, last year’s awards ceremony motivated HIC to embark on a strategic initiative to improve its service levels to its brokers. “With the help of our brokers we identified key areas for improvement and launched an internal campaign in order to ensure we go the extra mile for our brokers.”
Wilensky says HIC employees pride themselves on providing the best service to their brokers, because while anyone can provide a product and reduce premiums, it is very difficult to replicate quality service and strong relationships. “We regularly enhance our existing products and look to launch new innovative products.”
Due to the perception of insurance being a grudge purchase, HIC feels it is its duty to provide its brokers with the best possible service, which they in turn can pass on to the end consumer, says Gainsford.
“The FIA awards encourage healthy competition between insurers and Underwriting Management Agencies and this can only be to the benefit of the broker and ultimately the policy holder,” concludes Gainsford.
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