HCV wins the PMR.africa Diamond Arrow Award for commercial vehicles UMAs

Chris Barry, MD of HCV.

HCV won the PMR.africa Diamond Arrow Award for 2015 in the category for Commercial Vehicles, underwriting managers (UMAs). HCV is a heavy, medium and light commercial vehicle UMA that strives to adhere to the most stringent ethical standards and deliver quality service.

The purpose of the PMR.africa Diamond Arrow Awards is to enhance excellence and to set a benchmark in the UMA industry. It is the culmination of a research process whereby companies and institutions are rated based on respondents perceptions, with a strong focus on evaluating and measuring customer service and customer satisfaction.

“We are proud to receive this award and realise that this is a milestone. Milestones pass however, and therefore we will keep improving our model and setting new targets. HCV will continue to innovate to create a better future for our brokers. We would like to thank the brokers and their clients. HCV is also heavily indebted to the claims service and team,” says Chris Barry, MD of HCV.

The PMR.africa Diamond Arrow Awards represent competitiveness, effectiveness, excellence, leadership, resilience, indicate customer service and customer satisfaction. Amongst other vigorous criteria that were used to evaluate companies, were attitude, competence, innovation, and reputation, which include perception of the company’s brand, integrity, and CSI. HCV was rated the highest in the Heavy Commercial Vehicles category.

“HCV is always evaluating its service and thrives on feedback from brokers, which has assisted the company to keep improving. Whilst HCV continues to reach for excellence in its field, it is also important to distance ourselves from the ‘repudiation game’ whereby cheap premiums cause an underwriter to repudiate claims on technicalities,” says Barry.