Jonathan Broomberg_Hilton Kallner
Kobus Vlok_Richard van Dijk_Denleigh Wilensky_Ian Kirk_Rory Gainsford_Michael Blain_Andre van der Merwe_Nash Omar
One of the most prestigious events of the financial services industry, the annual Financial Intermediaries Association of Southern Africa (FIA) Awards Gala Dinner, was held last night (Thursday 7 June 2012) at the Sandton Convention Centre in Johannesburg
According to Brian van Flymen, President of the FIA, the purpose of the awards is to honour and recognise those financial services providers (FSPs) who have made an outstanding effort to offer the best service and products to their clients, as voted for by South African financial intermediaries.
“We firmly believe that competition is a good thing as it motivates FSPs to constantly look for ways in which they can improve their business operations, whilst also ensuring that those who excel receive the recognition they deserve.”
Highlights of the awards included Santam scooping two awards for Short-term Insurer of the Year - Personal Lines and Short-Term Insurer of the Year – Commercial, while Sanlam also won the Employee Benefits Product Supplier of the Year and Product Supplier of the Year - Investment Products Single Premium.
Elsewhere, Discovery Life received Product Supplier of the Year - Investment Product Recurring Premium and Discovery Health was named as the Health Care Product Supplier of the Year for the third year in a row.
Independent research company Bluestream Research conducted a customer satisfaction survey among the FIA’s members with the three main criteria being assessments of product quality, service quality and relationship quality.
Van Flymen says all product providers receive the complete report in order for them to compare their results against the winner, as well as benchmarking themselves against the industry average in each category. “The aim is for the product providers to utilise this information to assist them in recognizing those areas in which they need to improve and those in which they are performing well.”
Below is the full list of 2012 winners: CATEGORY WINNERS Short-Term Insurer of the Year – Personal Lines SANTAM Short-Term Insurer of the Year – Commercial SANTAM Short-Term Insurer of the Year – Corporate ETANA Underwriting Manager of the Year HOSPITALITY INDUSTRIAL & COMMERCIAL UNDERWRITING MANAGERS Long-Term Insurer of the Year – Risk ALTRISK Product supplier of the Year - Investment Products Single Premium SANLAM Product supplier of the Year - Investment Products Recurring Premium DISCOVERY LIFE Employee Benefits Product supplier of the Year SANLAM Health Care Product Supplier of the Year DISCOVERY HEALTH
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