Auto & General is trusted as the best of the best once again

The title of ‘best’ is something that all businesses strive for and work hard to achieve and is what have been trusted to provide since 1985. Auto & General’s efforts in this regard have paid off with the announcement that it has been voted as the Best of the Best in two categories in the recent The Star Readers’ Choice Awards.

The annual awards sees consumers voting for their favourite businesses, service providers or items in various categories. Votes are then tallied to reveal who is tops in terms of excellence and quality of service, and who consumers trust the most.

According to the Head of Auto & General, Ricardo Coetzee “Since 1985, we have refined the way we do things to ensure certainty for our customers and Broker partners. We have eliminated doubt when it comes to customer-centricity, service-reliability and claims certainty. And these two awards prove that we are keeping to our promise.”

At Auto & General, certainty and Trust are not hollow words – they are backed by a Service Promise, which offers its Broker partners the right to exceptional service. If, for whatever reason, Auto & General are unable to keep a promise they have made, they’ll pay a self-imposed penalty fee.

“Our Service Promise includes dealing with a dedicated broker service team; that during quote and sales stage, all information is captured correctly the first time and that Broker partners will be contacted 24 hours after their client has submitted a claim. We are also committed to paying 100% of valid claims.” says Coetzee.

Coetzee concludes: “Winning these awards is an honour and privilege and we would like to take this opportunity to thank everyone who voted for us. In a world full of doubt, we’ll continue to promise certainty. In a world full of unpredictability, we’ll continue to deliver reliability and trust.”