A Thrilling Celebration of Business Excellence in South Africa - The South Africa Customer Experience Awards '24

Awards International UK, in partnership with The Customer Experience Company South Africa, led by the esteemed Lynn Baker, is delighted to announce the launch of the South African edition of the globally renowned International Customer Experience Awards.

This landmark event, the South Africa Customer Experience Awards '24 (SACXA), promises to be a highlight of the year for Customer Experience, Marketing, and Technology professionals across the region. The theme for this year's awards is "The Ultimate Customer Experience Accolade in SA."
"We're thrilled to bring the Customer Experience Awards to South Africa as a regional edition of the acclaimed International Customer Experience Awards. These awards will celebrate companies prioritizing customer experience and inspire others to elevate their standards," said Ivana Kircanski, COO at Awards International UK.

Recognizing CX Excellence
The SACXA will honour and celebrate exceptional achievements in customer experience across South Africa's diverse industries, including banking, insurance, retail, FMCG, hospitality, and more. In a market where customer experience drives business growth and success, these prestigious awards will spotlight and honor those who deliver unparalleled customer journeys.

Celebrating Innovation and Technology in the Delivery of Frictionless Online Experiences
The SACXA™24 will acknowledge companies, brands, and professionals committed to enhancing customer experiences through innovative technology applications combined with outstanding customer service delivered by well-trained, motivated, and committed people. By promoting customer experience as a key strategic driver of business success, the SACXA™24 urges organizations to elevate their customer interactions to world-class levels.
A distinguished panel of local and international judges, including industry experts and thought leaders, will evaluate entries based on innovation, creativity, and stakeholder engagement. Winners will be selected through a rigorous, tried and tested evaluation process, celebrating only the most exemplary efforts to enhance and deliver exceptional experiences.

Why Enter SACXA™24?
In today’s competitive landscape, customer experience is a critical differentiator. The SACXA provides a unique platform to honor organizations excelling in 16 diverse categories, covering both customer and employee experiences.

SACXA™24 - Awards Categories Include
- Best Customer Experience Strategy
- Best Customer-Centric Culture
- Best Use of Customer Insights & Feedback
- Best Digital Transformation
- Best Employee Experience
- Best Contact Centre
- Best Customer Service
- Best Loyalty Programme
- Customer Experience Team of the Year
- Customer Experience Leader of the Year and many more

"I am thrilled that Awards International has expanded into South Africa. This recognizes the growing significance of Customer Experience (CX) in Africa on the global stage. Having seen the remarkable growth of the CX industry, I believe it’s time for CX professionals to receive the accolades they deserve in this fast-paced and competitive field," said Lynn Baker, Founder of The Customer Experience Company.

Key Dates for the South Africa Customer Experience Awards 2O24 – SACXA24:
- Submission Deadline August 31ST
- Finalists Announcement September 13th
- SA Customer Experience Awards Ceremony October 31st in Johannesburg

Don't miss this incredible opportunity for networking and knowledge sharing with industry peers. Visit www.sacxa.co.za to download resources that will provide further information about the South Africa Customer Experience Awards. For more details on the South Africa Customer Experience Awards '24, including categories, entry criteria, and sponsorship opportunities, visit www.sacxa.co.za