1Life Insurance a licensed life insurer and financial services provider, is thrilled to announce its recognition as a top three finalist in the Long-Term-Funeral Industry category in the prestigious 2023 Ask Afrika Orange Index Awards.
The Ask Afrika Orange Index Awards are a benchmark for Customer Experience (CX) excellence, with a history that spans two decades. The awards form part of Ask Afrika's ongoing efforts to recognise and celebrate excellence in customer service across various sectors. This benchmark has tracked customer experience trends and expectations since 2001, providing invaluable insights to brands and helping them reach their consumers on a human level and become category leaders.
"We are incredibly honoured to receive a nomination as a finalist in the highly respected Ask Afrika Orange Index Awards," comments Laurence Hillman, CEO at 1Life Insurance.
The awards ceremony takes place on 4 October 2023, where the organisers will reveal the final industry rankings. This year, the awards dataset comprises over 48,000 interviews across 32 industries. The unparalleled depth of this consumer research offers valuable insights into the attitudes, behaviours and preferences of South African consumers, with the awards highlighting service heroes that excel in providing exceptional customer service and meeting evolving consumer needs.
"This nomination reflects our unwavering dedication to providing straightforward, convenient, and fully tailored insurance solutions to our valued clients. We are extremely proud to receive recognition for the dedication we have towards our customers and the impact our products have on their families,” added Carol Mazaka, Head of 1Life Customer Service
Since its inception in March 2006, 1Life Insurance has become a market-leading multi-distribution insurer in the competitive local insurance industry, offering direct long-term insurance solutions and services for all classes of independent financial advisers, with its own tied brokers. The Telesure Investment Holdings-owned insurer provides straightforward, convenient, and fully tailored, comprehensive life, funeral, dread, and disability insurance online in less than 15 minutes.
“1Life’s solutions are tailored to create the perfect plan for all South Africans by meeting every client’s needs, affordability, and life stage,” elaborates Mazaka.
“We continually innovate and are committed to finding ways to meet the evolving financial requirements of South Africans, guided by our mission to change lives with insurance products and tools that help policyholders build and protect generational wealth for their families,” concludes Hillman.
1Life Insurance's dedication to its customers and the communities it serves is further underscored by its Truth About Money initiative. Launched in March 2014, this program offers a free online financial education course, legal and wills benefits, and access to debt management services, empowering South Africans to take control of their finances and secure a prosperous future for generations to come.