Cartrack Announces Highest Audited Stolen Vehicle Recovery Rate

Stolen vehicle recovery, fleet management and telematics specialist Cartrack has been independently and officially audited with a vehicle recovery rate of 95%. Not only is this currently one of the highest recovery rates in the market by a far margin, bu

Cartrack SA commenced operations in 2004 and has grown rapidly into a market-leading vehicle tracking and recovery, fleet management and telematics service provider.

“We are delighted with our audited 95% recovery rate and the fact that it has consistently improved since we started operations in 2004. We have achieved this through our focus on miniaturisation of in-vehicle units, special installation techniques and our national in-house team of recovery experts,” explains John Edmeston, managing director of Cartrack South Africa.

“Cartrack also actively monitors and tests client units to ensure they are always 100% operational. Of the very small percentage where we do pick up polling errors, usually as a result of the vehicle being involved in an accident or a faulty car battery, we contact the client to make arrangements for any faults to be rectified immediately. This proactive approach is one of the many factors that contribute to our superior recovery rate and also means the onus is not left on the client to regularly test their system,” explains John.

As further testimony of its superior recovery rate and quality of product offering, Cartrack is also the only tracking company in South Africa to offer subscribers a recovery warranty. This warranty means clients get a substantial R10000 cash back in the unlikely event of non-recovery, as long as they have correctly and timeously reported their vehicle stolen or hijacked.

“Currently, consumers don’t have a credible means to verify the many marketing claims made by tracking providers. It leaves consumers with little means of obtaining any assurance or credibility in terms of the verification of these statistics. Being able to provide this credibility and validity of our claims is one of the key reasons why we have used an external auditing firm to validate our recovery rate

“In a country that has amongst the highest vehicle theft and hijacking rates in the world and which is plagued by violent crime, choosing the right vehicle tracking and recovery company is of paramount importance. It’s everyone’s worst fear and something none of us want to experience, but the reality is hijackings do happen at a rate we don't even want to think about. The question is: should you find yourself in such a situation, how much can you rely on your tracking service provider and device in terms of your safety and the recovery of your vehicle?” asks John.

We believe that by opening our books to external auditing and putting measure to our recovery rate is in the best interests of our customers and their loved ones. Not only does it have significant implications in terms of the cost of insurance cover, it also means that in times of distress, our customers can breathe a little easier knowing that they have a credible and capable partner to help them through even the most frightening scenarios,” adds John. “It’s also one of the key reasons why Cartrack is the preferred vehicle tracking company for many leading insurers and brokerages,” concludes John.