Explore the Category

A balancing act: on lobbying regulators and ensuring fair regulatory outcomes

01 August 2014

In the article Avoiding the Problems that RDR will Cause the Independent Adviser, published by fanews.co.za on 9 June 2014, Michael Blain – then MD of Altrisk – shared his views on the likely outcomes and consequences of the Retail Distribution Review (RDR), with specific reference to remuneration models for independent financial advisers (IFAs).

Building consumer trust

01 August 2014

The insurance industry did not fair very well in the recent 2014 Edelman Trust Barometer, which is an annual survey that measures trust across various sectors. Overall, the industry performs very well in that good financial advice is provided, the products are solid, the claims are processed and paid timeously and customer service is excellent.

Be aware of your TCF surroundings

02 June 2014

Treating Customers Fairly (TCF) appears to have been difficult for insurers to implement as it marks the introduction of principle-based regulation by the Financial Services Board (FSB). No formal law or rules have been passed and no start date has formally been declared, says Danny Joffe, Senior Legal Adviser at Hollard Broker Markets.

Is importing legislation good, bad or just ugly?

02 June 2014

South Africa has a long history of importing legislation and sometimes regulators take the time to adapt it to local conditions, but sometimes they do not. This has been a significant topic of discussion over the past two years as various pieces of legislation are being developed in order to improve the state, and the performance, of the financial services industry.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

View the Results

Evolution of the insurance landscape

01 April 2014

Adjusting short-comings within SAM

01 April 2014

Ongoing commission… an adviser’s concerns

01 April 2014

Looking into 2013: The year of building

01 February 2013

Clearing up CPD uncertainty

01 November 2012

POPI and Insurance

01 November 2012

Your DOFA is more important than you realise!

01 October 2012

What are a representative’s rights on debarment?

01 October 2012

‹ 1

3 ›

Magazine Archives FAnews & FAnuus / Regulatory

A balancing act: on lobbying regulators and ensuring fair regulatory outcomes

Building consumer trust

Be aware of your TCF surroundings

Is importing legislation good, bad or just ugly?

Evolution of the insurance landscape

Adjusting short-comings within SAM

Ongoing commission… an adviser’s concerns

Looking into 2013: The year of building

Clearing up CPD uncertainty

POPI and Insurance

Your DOFA is more important than you realise!

What are a representative’s rights on debarment?