Changing the way brokers operate

We spoke to MSTI’s Head of Sales and Client Care, Jonathan Lewarne, who has been with the company for eight years, and he says that brokers are in for quite a few surprises in terms of the company’s product offerings and upgrades.

 

"There are new commercial product launches, innovative mobile applications and new technologies, which will be rolled out and available over the next couple of months,” Lewarne adds.

 

This follows the international trend, where technology is playing a far greater role in the industry and the way that clients interact with industry role players. It also plays an important role in industry education.

MSTI, a wholly owned subsidiary of MMI Holdings, will be using the road shows as a platform to highlight the new products it is introducing to the market.

 

"We have changed our commercial product to ensure that we offer brokers flexibility, quicker turnaround times and risk reduction.” This will work as part of an ongoing plan that MSTI is constantly developing to enhance its platform where clients and brokers, have complete service delivery satisfaction.

To that end, Lewarne and his team have been refining their commercial product offerings.

"We have changed the way in which we do business with the brokers, and have streamlined the process, making it easier to engage with MSTI. All our policies continue to be written in an easy-to-understand format and we have added some exciting product enhancements, which are sure to get our brokers excited about what we have to offer their clients. This will not only make business matters easier for brokers, but it will also reduce their administrative processes,” says Lewarne.

 

MSTI understands the benefit of ensuring that policies are simple, straightforward and understandable, while paying careful attention to good underwriting practices and risk management.

 

"We understand that each client’s risk is different and brokers can now tailormake a product to suit their client’s needs, based on the flexibility and range of cover provided by MSTI.”

From a systems point of view, MSTI is partnering with various service providers to make the process easier for brokers. "Through these partnerships, we have maintained the ability to scientifically underwrite risk but with far greater ease for the broker. Comparative quotations will now be available faster and more accurately, thanks to the integration we will do with the service providers.”

Lewarne is keeping mum about the upcoming mobile applications that are set to launch within the next month, but had this to say: "Without giving away too much, I want to say that the apps are cutting edge. What we have here is going to change the way we do business with our brokers, and the way brokers do business with their clients. It’s going to cut out a lot of the administration and stress of dealing with claims, pre-inspections of vehicles and getting quotes.” The mobile applications are paving the way in which MSTI will do business in future.

 

And the future is looking positive for MSTI, which has adapted product offerings to align with Momentum’s message of financial wellness for its policyholders. "There is so much more to be expected from MSTI. We look forward to seeing significant growth in business when we implement these changes. It is a change that clients and brokers will enjoy. In addition to all the changes, our brokers and clients can continue to rely on the service that we offer,” Lewarne concludes.