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The national lockdowns imposed on many countries has presented global insurers with an unexpected opportunity to gauge consumer appetite for a range of digital processes. Early experiences suggest that consumers are further along the digital acceptance curve than insurers imagined. Some good news for South Africa’s financial advisers and insurance brokers is that human interaction remains an integral component of technology-backed distribution methodologies. We are fast migrating to an environment where human touch serves as a differentiator that overlays the wholesale process automation enabled by digitalisation.
If illness or injury stopped you from working for an extended period, would you be able to survive on savings or sick leave alone? Without your income, would you be able to pay everyday expenses like your bond, rent, groceries or school fees, and take care of your family and financial commitments?
Amid the market instability brought on by COVID-19, retirement income specialist Just has reported record demand for life annuity solutions from South African pensioners looking to lock in an income for life.
FNB Life expects to approve approximately R100 million worth of credit life insurance claims by June 2020 for consumers whose finances have been negatively impacted by COVID-19. The insurance provider is a division of FNB, which previously announced relief measures for customers including assistance with credit insurance where relevant.
Do you think short-term insurance broking will survive the AI plus humanoid robotics age?