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Kenya – strong economic growth likely to follow peace accord

03 March 2008 | General

Investec PMI sinks below critical level of 50

03 March 2008 | Asset Management

28 February 2008 | General

28 February 2008 | General

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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28 February 2008 | General

26 February 2008 | General

26 February 2008 | General

25 February 2008 | General

22 February 2008 | General

21 February 2008 | General

21 February 2008 | General

20 February 2008 | Asset Management

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