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Are you being rewarded for your exposure to choppy markets?

25 January 2008

Sanlam index shows market confidence dips to a new low

24 January 2008

23 January 2008

23 January 2008

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

View the Results

23 January 2008

23 January 2008

23 January 2008

23 January 2008

22 January 2008

17 January 2008

17 January 2008

17 January 2008

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