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Umbono changes its name to Dibanisa Fund Managers, introduces Old Mutual Global Index Trackers

16 July 2009

FNB residential property barometer still points to a household sector under severe stress

15 July 2009

15 July 2009

15 July 2009

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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14 July 2009

14 July 2009

08 July 2009

08 July 2009

08 July 2009

08 July 2009

06 July 2009

06 July 2009

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