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Great partnerships change outcomes. Ask anyone who remembers 3 December 1967 at Groote Schuur Hospital in Cape Town.
“A land of contrasts” is probably the most tired cliché in travel writing. It also happens to be true of most countries. When it comes to economic matters, there are few places in the world today where contrasts are as noticeable as in China.
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: