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Despite growing concerns about the turbulent macroeconomic outlook, the high-interest rate environment and fundraising challenges, Southern Africa’s Private Equity (PE) industry has surged forward.
Financial markets remained preoccupied by the US economy’s “soft landing” potential, which refers to high interest rates guiding inflation back towards target, without causing the economy to go into a recession.
Stability and delivery by the Government of National Unity (GNU), against an encouraging inflation backdrop and likely near-term interest rate cuts, could provide the long-awaited boon to the economy and JSE. It could unlock corporate South Africa investment (and job creation).
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: