2010 FIA Industry Awards
Over the past few years, the intermediary fraternity has presented a series of awards to product suppliers in the financial services industry. These accolades are awarded at a formal gala banquet on an annual basis, often drawing over 1000 guests from around the country.
The FIA’s awards evening has become a prestigious, much anticipated annual occasion on the insurance industry’s calendar and this year promises to be no exception. This year’s awards evening will be held on 3 June at Emperor’s Palace.
The FIA\s Awards Committee presents awards in the following nine categories:
1. Short-Term Insurer of the Year – Personal Lines
2. Short-Term Insurer of the Year – Commercial
3. Short-Term Insurer of the Year – Corporate
4. Long-Term Insurer of the Year – Risk Products
5. Long-Term Insurer of the Year – Recurring Savings Products
6. Investment Product Supplier of the Year – Retail Investments
7. Health Care Product Supplier of the Year
8. Employee Benefits Product Supplier of the Year
9. Underwriting Managers will be included as an additional category this year
In the lead-up to the awards, the FIA appoints an independent research company to conduct a customer satisfaction survey among the association’s member intermediaries. The three main criteria which form the basis of this customer satisfaction survey include assessments of:
• Product quality (as perceived by intermediaries and their clients)
• Service quality (as perceived by intermediaries and their clients)
• Relationship quality (as perceived by the intermediaries)
It is important to note that this survey is conducted among FIA members and their employees only and because the research constituted a customer satisfaction survey, it is based on their perception of the criteria mentioned above.
The comprehensive and detailed results will only be made available to those who participated in the survey. Participants will be able to review:
• The respective participating company’s score in each category and sub-category
• The industry average within each category and sub-category
• The highest score in each category and sub-category
Access to this information will enable product providers to determine how they scored against the winner and industry average in each category. This information will enable providers to improve in certain areas if necessary.
The FIA counts it a privilege to officially recognise product suppliers in the industry and we trust that this information clarifies the essence of the FIA Awards and the manner in which the ratings are obtained.
