orangeblock

Would you follow an anonymous call to arms?

01 December 2009 | | Gareth Stokes

A couple of weeks ago, on 18 November 2009, a mysterious ‘petition’ landed in the FAnews Online inbox. The Petition to Halt New Life Commission Regulation was sent anonymously by a group calling itself The New Council for Brokers. What does this ‘movement’ hope to achieve? In short, they want to encourage as many independent brokers, agents and franchise agents to “form an actual Broker Council appointed by brokers for brokers!”

We live in a free-market economy and there’s nothing to stop anyone from campaigning to establish a new broker representative body. But we’re not so sure about the half-truths so liberally scattered through their correspondence. They appeal directly to brokers’ sentiment by dragging the hotly debated life commission topic into the open again. And they claim their efforts are “in response to secret meetings held between the Financial Service Board (FSB), Association of Savings and Investments SA (ASISA) and various Life Offices in the last month to shortly regulate our upfront life commissions….”

An indecent proposal

What does the group propose? Their viral email campaign – in which they request each recipient to forward the email on to as many other intermediaries as possible – is the backbone of a petition. They claim any response to their email will be added to this petition and forwarded to government… They will then form a body to represent brokers regardless of provider affiliation... And they promise “real representation at government level” too. How serious are they? The New Council for Brokers claims they “have retained the services of a top-5 legal firm to represent [them] in all matters regarding [your] future as brokers.”

Their major gripe is around the claimed lack of broker representation in various regulatory processes. How are we represented in these discussions as the major stakeholder and those most affected? Our ‘representatives’ in this regard, the FIA, ASISA, etc are not brokers and have no vested interest in our well being. They are not run by Brokers for Brokers, nor do they represent the majority of us in the market - so why do we leave it up to them to represent our best interests given the 'excellent' work they did for us during the investment commission debacle? Were any of you consulted during the previous changes to investment commissions?”

And the anonymous outfit ends the email with this ultimatum: “WE WILL NO LONGER BE TOLD WHAT OUR FUTURE IS. IT IS TIME THAT WE HAD A SAY IN WHERE OUR INDUSTRY IS GOING!”

What secret meetings?

Should we take their gripes seriously? Associations like the FIA and Masthead certainly go to work for their members whenever required. Although we appreciate the average ‘layman’ wouldn’t know about ‘secret’ meetings on life commissions, we believe the representative bodies and regulators mentioned in the correspondence have a mandate to conduct industry discussions transparently and in the open. Ian Middleton, managing director of Masthead, has already asked the tough questions. After checking with the FSB, the Financial Intermediaries Association (FIA) and ASISA he concludes: “No-one knows anything about [these secret meetings]!”

In an open letter to all Masthead members he warns this is not the first time the rumour has circulated. Middleton first became aware of the ‘secret meetings’ rumour after reading a press article a few months ago. “At that stage we received confirmation from Jonathan Dixon (FSB) and Peter Dempsey (ASISA) that there was no such working group,” said Middleton. Masthead is in regular contact with the FSB and we have again confirmed that there has been no task team set up either from National Treasury or the FSB to look at changes in the commission structure of risk products,” he continued. “We are concerned that the email being sent to brokers is factually incorrect and therefore irresponsible. The language is inciting and ignores the reality that worldwide, change is happening in the regulatory space. Lastly, it is anonymous with no name or contact details of the sender.”

Middleton also reminded brokers that Masthead is committed to “providing input on issues that are important to the success of independent brokers.” The organisation makes frequent submissions and comments in responses to the discussion documents circulated by the FSB and National Treasury. Masthead has provided valuable comment on FAIS Fit and Proper Requirements, proposals relating to Medical Schemes commission and proposals relating to Conflicts of Interest in 2008 and 2009 among others.

Editor’s thoughts: We’ve been on the receiving end of a number of ‘anonymous’ viral emails in recent weeks. Aside from this ‘call to arms’ for disgruntled brokers we’ve had a couple of warnings about organisations that are about to be placed in the hands of curators… The problem with anonymous tip-offs that are spammed to multiple recipients is they tend to be self-serving. We cannot proceed on the information without independent confirmation. Do you respond to anonymous requests such as those contained in this ‘broker’ letter? Add your comments below, or send them to gareth@fanews.co.za

Comments

Added by Lorraine, 05 Dec 2009
Are you sure this is not a joke. I don't believe that anyone should take notice of anonymous hotheaded ravings. If they have a point to make, stand up and be counted.
Report Abuse
Added by Dawn Ridler, 01 Dec 2009
Thank you for bringing this debate out into the open. This latest conspiracy theory, cloaked in the same anonymity as the so-called 'secret meetings', only serves to provoke unnecessary fear and outrage on what is clearly an industry hot button. I personally never forward articles unless I know the source and agenda.
Report Abuse
Added by G.J. van Zyl, 01 Dec 2009
I will consider any e-mail if there is merit for doing so. No assotiation is above scrutiny and their response, more than the e-mail itself aroused suspicion. I am of the opinion that there is enough evidence to proof that the FIA and ASISA has other agenda's than solely to represent the broker. It is in line with the new SA to seek out the people responsible for the criticism, "kill" them quickly and then continue with the initial malpractices. G.J. van Zyl
Report Abuse
Added by Clayton Francois, 01 Dec 2009
I like G.J. van Zyl will also give thought to any email received. My opinion (and it is my opinion only and not proven) is that the various associations are spineless, have theIr own agendas and do absolutely nothing for the brokers. In a capitlist democracy, the person selling a product should be able to determine his price, and the buyer should be able to determine whether he wants to buy or not. I do not know of one broker who has ever forced a client to buy a product. The client has bought because he had a need and he wanted the product at that price. The associations let organisations like the FSB, a certain news paper flogger who generates unscrupulous profits, and other bodies, walk over the broking fraternity with impunity. What the brokers would like to see is these associations together with all the big players (Old Mutual, Allan Gray, Momentum etc) standing their ground (having a back bone) and telling the FSB, the newspapers etc, that we are not prepared to reduce commissions, and enforce qualifications and exams on brokers who have been in the industry for ten years or more - period. If these associations and big players stood by us, the FSB etc would not be able to reduce commissions and set compulsory exams etc, because the Life offices would get no business, and it would force the FSB etc to listen to the brokers demands. In other words, if the reduce our commissions or have regulatory exams, we write no business. Thats what we would call an association who works with the brokers best interests at heart, not what we have, now an association that gives in to any organisations whims. Incidentally I scored tops at the regulatory examinations. Can any of these organisations tell me how a person who has given 30 years of his life to this industry, and who has planned his retirement on the fact that he will always be able to write some business, who at age 60, must now start studying to ensure his plans remain intact. Bring on a new association with clout!
Report Abuse
Added by CYNICAL SIMON, 01 Dec 2009
If the writers of anonomous letters would be prepared to give dates and venues for these secret meetings the will help our industry.Probably the suspected participants can not be expected to truthfully respond to a question whether or not they participated in covert operations
Report Abuse
Added by GB Jordaan, 01 Dec 2009
Members of labour unions go on strike to demand salary increases. Financial advisors take it lying down when commission cuts are implemented. Asisa, or the old LOA, is no one else than representatives of the insurance companies. It is them that forced the cuts in commission structure. The reason? POOR PERFORMANCE ON THEIR SIDE! For instance: the max commission on a preservation fund is cut by 50% from 3% up front to 1.5%. Did the insurance companies also cut their fees by 50%? Would insurance companies be willing to disclose the rand and cent amount they took on a 10 year savings plan before the new commission clause and thereafter? Why don't they have to disclose the exact amount of money they take off the client's investment? GB Jordaan
Report Abuse
Added by ADAMS, 01 Dec 2009
Good point GB Jordaan. Did the insurers drop their fees? No. The broker always takes the brunt of the blame. I think that we need to try and move towards a fee-based system, but it will take time and a mindswitch by the clients. At the moment they get plenty of free advice and service because we get paid commission. However, drop the comm and we will have to start charging fees. How many people will be able to afford to pay those fees? Dropping the commission will not result in a proportionate drop in premiums and the level of service will drop too. No one will work for free and the general public will lose out. Perhaps it's time to form a Broker Association?
Report Abuse
Added by lee, 01 Dec 2009
First I've heard of this 'broker union' but they certainly have a point. If people like BRUCE CAMERON (OF PERSONAL FINANCE) get their way , there will no longer be a sales force to sell investment , retirement or life products. No one can survive on 'as and when' commision and and a fee system is impractical unless reserved for high networth clients. In the nineties' I worked for Old Mutual and Ian Middleton had a senior position there, and frankly, I would not want the future of the industry to be left solely in his hands.
Report Abuse

Comment on this Post

Name*

Email Address*

Comment*

Would you follow an anonymous call to arms?
quick poll
Question

Discovery’s 2024 data highlights suicide and motor vehicle accidents as leading causes of unnatural death claims. Which of these insurance planning priorities do you find most relevant in practice?

Answer