Fedhealth rated number 1 for service

Fedhealth, the fourth largest medical scheme in South Africa, has been rated number one for service in a recent survey by ThinkMoney.co.za, an online independent financial comparison website which compares a range of financial products including personal banking products, loans, insurance and medical aid.

The research has been carried out over the last two and a half years and the results are particularly relevant at a time when most South African consumers are making decisions about whether to switch medical aid plans in 2010. The research clearly shows that members rate the service their medical aid offers as just as important, if not more so, than the price.

Fedhealth came in at the top and scored a healthy 3.99 out of 5 for service. This score was a combination of the best service, best payouts process and best level of cover (for your money), as voted by subscribers. Added to that, 76% of those currently with Fedhealth would recommend it to friends and family. Fedhealth also scored the lowest amount of complaints compared to the rest of the schemes.

Bonitas came in second, with an overall rating of 3.68 out of 5, followed closely by Medihelp, with 3.65

Katy Caldis, CEO of Fedhealth says, "We are delighted with the result. At Fedhealth we take service very seriously. The scheme makes use of independent quarterly member satisfaction tracker studies, the results of which enable the scheme as well as the administrator, Medscheme, to identify trends and to act on any negative service related issues immediately. "