97% of brokers likely to select InterGlobal for new business, says survey
International private medical insurance (PMI) brokers value locally-based customer service according to a survey conducted by International PMI insurer, InterGlobal. Ninety seven percent of brokers surveyed said that InterGlobal’s strength was its capability to offer local service on a global scale. InterGlobal delivers customer service from the UK and 12 international offices.
High services standards are also important to intermediaries, with almost nine out of ten of those surveyed (88%) agreeing that InterGlobal’s brand stood for unbeatable service. Over three quarters (76%) regarded InterGlobal’s overall service as very good to excellent, with nearly all likely or reasonably likely to select the company for new group (100%) or individual (97%) business.
Paul Weigall, Group Head of Sales & Marketing, InterGlobal says:
“We have built our business on delivering outstanding service to our members and their advisers, so it is great news that brokers recognise and value our commitment to service. In fact the vast majority of advisers think that high service standards are more important than the lowest cost for most of their individual (76%) and group (70%) clients.
“Brokers are also clearly telling us that delivering a competitively-priced IPMI product is essential in the current market, so we are delighted that virtually all say they will choose our products, which combine good value with excellent service, for their new group and individual business.”
The research was a pilot survey of 33 intermediaries placing International PMI business, based in the UK, Dubai and Singapore and conducted during October 2011. InterGlobal is currently conducting a larger scale survey, with the results expected in early 2012.