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In the world of consumer credit, the numbers tell a stark story: 62 percent of complaints lodged against credit companies with the National Financial Ombud Scheme SA (NFO) have been upheld in favour of consumers.
April’s Financial Literacy Month provides an important opportunity to reflect on how far South Africa has come in expanding access to financial services, but also where the next phase of financial inclusion must focus. While access remains foundational, the real challenge ahead lies in ensuring that credit delivers sustainable, positive outcomes for consumers.
Do you think short-term insurance broking will survive the AI plus humanoid robotics age?