The National Financial Ombud Scheme (NFO)

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NFO’s second-year surge: R442.9 million restored to consumers

06 June 2026

In only its second year of operation, the National Financial Ombud Scheme (NFO) has channelled an extraordinary R442.9 million back to financial consumers, eclipsing the R328.5 million recovered in its inaugural year.

Illness, not diagnosis, defines the claim event

18 May 2026

When it comes to Severe Illness Benefit claims, the illness itself - not the paperwork that confirms it - is the decisive event, the National Financial Ombud Scheme (NFO) has ruled in a cancer patient’s dispute with insurer Discovery Life.

NFO Banking Division exposes rising threat of “mule accounts” and fraudulent credit applications

13 April 2026

What begins as a harmless “side hustle” can end with frozen accounts, fraud listings, and a ruined financial future.

Understanding insurance exclusions: Why they matter

09 February 2026

One of the common exclusions found in insurance contracts relates to claims arising from criminal and illegal activities such as resisting lawful arrest and driving under the influence of alcohol.

quick poll

Question

If you had to hazard a guess, when do you reckon the COFI Bill will be signed into law?

Answer

2026, as promised 2027 looks more likely Impossible to say More consultation needed

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