The National Financial Ombud Scheme (NFO)

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The high cost of unpaid insurance premiums

06 May 2025

In this tough economic climate, policyholders may be forced to sacrifice their short-term or non-life insurance premiums cover to save money. However, this solution can result in more financial difficulties if a loss takes place when the premium is not paid.

Freedom month: NFO champions justice and fairness for credit consumers

23 April 2025

The National Financial Ombud (NFO) has reaffirmed its commitment to protect credit consumers from exploitation and unfair treatment - including reckless lending - as it endorses Freedom Month when the right to dignity and equality is celebrated.

Mistreated customer moves R1m out of bank

02 April 2025

A 76-year-old bank customer was so aggrieved by the failure of his bank to handle his complaints that he closed all his accounts with the bank and moved R1 million out of the bank.

Making a significant difference in the lives of South Africans

04 March 2025

The amalgamation of the Ombudsman for Banking Services (OBS), the Credit Ombud (CO), the Ombudsman for Long-Term Insurance (OLTI), and the Ombudsman for Short-Term Insurance (OSTI) into the National Financial Ombud Scheme (NFO) marked a significant moment for the financial services sector in South Africa as consumers and companies within the financial services sector gained access to a single body that was able to address all complaints and disputes within the financial sector, previously dealt with by the separate schemes, fairly and equitably.

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Question

How concerned are you that your clients might fall for deepfake or other AI-backed cybercrime scams, especially in financial or investment settings?

Answer

Nervous; but watching carefully Not fussed; my clients are on the ball Terrified; clients are too trusting What’s a deepfake again

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