The Ombudsmans Briefcase: Issue No. 2 of 2008

09 July 2008 The Ombudsman for Short-Term Insurance


• OSTI welcomes Advocate Clive Pillay, Ombudsman for Banking Services and Mr. Jonathan Dixon, Deputy Executive Officer: Insurance at the Financial Services Board, to its Board

• Profiling New Staff Members, William Douglas, Sharon Anderson and Colleen Neuse

• Rising Stars, promotions in the Office

• “Underinsurance and the application of average” - by Assistant Ombudsman, Belinda Wheatcroft

• VESA Approved

• Ombudsman’s Advice: case studies

• From the newsroom: latest media release

• Report back on recent events

• What does the Ombudsman do?

• Contact us

Click here to read the full report - PDF file 1MB

Quick Polls


How confident are you that insurers treat policyholders fairly, according to the Treating Customers Fairly (TCF) principles?


Very confident, insurers prioritise fair treatment
Somewhat confident, but improvements are needed
Not confident, there are significant issues with fair treatment
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