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The Ombudsman's Briefcase - Issue No. 3 of 2008

02 November 2008 The Short-term Ombudsman

IN THIS ISSUE
• Policyholder Protection Rules: Protecting Consumers
• New appointments at the Office
• Ombudsman’s Advice: case studies
• From the newsroom
• What’s coming up in the next issue of Ombudsman’s Briefcase

Click here to download the document (PDF file 3mb)
Quick Polls

QUESTION

How confident are you that insurers treat policyholders fairly, according to the Treating Customers Fairly (TCF) principles?

ANSWER

Very confident, insurers prioritise fair treatment
Somewhat confident, but improvements are needed
Not confident, there are significant issues with fair treatment
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This month's headlines

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Decoding the shift in investment patterns
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