At the last meeting of the Board of Directors of the office of The Ombudsman for Short-Term Insurance held on 27 March 2017, the Board considered the current jurisdictional limits of the office. The office’s jurisdictional monetary limits were last revised and increased in December 2011. The Board has approved, in line with inflationary increases, various changes to the office’s jurisdictional limits, with effect from 1 July 2017.
Our jurisdiction to consider complaints from policyholders is as follows:
Personal Lines Complaints
General complaints relating to all types of cover, except for home owners : R3.5 million
Complaints arising from home owners or buildings cover : R6.5 million
Commercial Complaints
The annual turnover limit for a juristic person referring a commercial complaint to OSTI has been increased from R25 million to R35 million.
The same quantum limits applying to personal lines complaints will apply to commercial complaints. In other words, for commercial complaints relating to all types of cover, other than buildings cover, the limit is R3.5 million.
For commercial complaints relating to buildings cover, the limit is R6.5 million.
The new jurisdictional limits will apply to all complaints received by OSTI from 1 July 2017 but will not affect any existing unresolved complaints.
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