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Ombudsman for Short-Term Insurance - Newsletter - Issue 1 of 2009

21 May 2009 Ombudsman for Short-Term Insurance

Issue No. 1 of 2009

IN THIS ISSUE

• The Ombudsman for Short-Term Insurance launches its Annual Report for 2008 and announces the winner of its prestigious Isabel Jones Ukusizana Award

• Effects of the National Credit Act & FAIS by Assistant Ombudsman,Belinda Wheatcroft

• New Appointments at the Office

• Ombudsman’s Advice: case studies

• What’s New

• What does OSTI do?

Click here to download the file (PDF file 2MB)

Quick Polls

QUESTION

How confident are you that insurers treat policyholders fairly, according to the Treating Customers Fairly (TCF) principles?

ANSWER

Very confident, insurers prioritise fair treatment
Somewhat confident, but improvements are needed
Not confident, there are significant issues with fair treatment
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