New jurisdictional limits for the Ombudsman for Short-Term Insurance

14 December 2011 Ombudsman for Short-Term Insurance

The Board for the Ombudsman for Short-term Insurance has announced new jurisdictional limits for complaints from consumers to the office of the Ombudsman, with effect from 1st December 2011.

The new jurisdictional limits are as follows:

Personal Lines Complaints

General complaints relating to all classes of business save for homeowners - R2 million

Complaints arising out of home owner or buildings policies - R4 million

Commercial Complaints

The turnover limit for a juristic person referring a commercial complaint to OSTI has been increased from R10 million to R25 million. The same quantum limits as applies to personal lines complaints will apply to commercial complaints as well and the jurisdiction of the office will extend to all classes of commercial business save where in the opinion of the Board and nature of the complaint involves highly specialised business which falls outside of the skills and expertise of the Ombudsman for Short-term Insurance. In general terms however the jurisdiction for personal lines and commercial complaints should be identical.

The new jurisdiction limits will apply to all complaints received by OSTI from the 1st December 2011 onward, but will not affect any existing unresolved complaints.

Should you require further information concerning the revised jurisdictional limits please contact Mrs. Edite Teixeira-McKinnon of our office.




Quick Polls


How confident are you that insurers treat policyholders fairly, according to the Treating Customers Fairly (TCF) principles?


Very confident, insurers prioritise fair treatment
Somewhat confident, but improvements are needed
Not confident, there are significant issues with fair treatment
fanews magazine
FAnews June 2024 Get the latest issue of FAnews

This month's headlines

Understanding prescription in claims for professional negligence
Climate change… the single biggest risk facing insurers
Insuring the unpredictable: 2024 global election risks
Financial advice crucial as clients’ Life policy premiums rise sharply
Guiding clients through the Two-Pot Retirement System
There is diversification, and true diversification – choose wisely
Decoding the shift in investment patterns
Subscribe now