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While it may not seem obvious at first glance, some of the most important economic reforms announced by President Cyril Ramaphosa in his State of the Nation Address (SONA) recently – such as infrastructure investment and growing the agricultural sector – are underpinned by the non-life insurance industry.
The Southern African Development Community (SADC) Climate Services Centre Bulletin released in the second half of 2018 forecasts a normal to below normal October 2018-March 2019 rainfall season, while also pointing to a possibility of a debilitating dry spell punctuated by uneven rainfalls with sudden heavy rains that can lead to flooding and destruction of property and infrastructure.
The first of the South African Insurance Association’s (SAIA) flagship Consumer Education initiatives for the period 2017/18 successfully launched on 9 April through radio programmes aired on four radio stations, viz. Jozi FM, North West FM, Rise FM and Izwi LoMzansi FM.
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: