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Fund reprimanded for demanding destitute mother to produce DNA test result

22 September 2020

A fund has been lambasted by the Deputy Pension Funds Adjudicator, Advocate Matome Thulare, for causing the mother of a child to suffer undue hardship in having to obtain a DNA test without any financial assistance, in order to prove paternity.

Fund ordered to stick to its rules and pay withdrawal benefit

21 August 2020

The Deputy Pension Funds Adjudicator Advocate Matome Thulare has interpreted a fund’s rules differently and has upheld a complaint about non-payment of withdrawal benefit.

Retirement funds must first attempt to resolve disputes internally

19 August 2020

Complaints to the Office of the Pensions Funds Adjudicator (OPFA) will only be investigated after the retirement fund concerned has been given the opportunity to resolve the complaint directly with the complainant.

Nomination form is only a guide when paying death benefits

11 August 2020

A nomination form does not automatically qualify those nominated to receive a death benefit but merely acts as a guide to the board of a fund, says Deputy Pension Funds Adjudicator, Advocate Matome Thulare.

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