The PFA paints a poor TCF picture of the retirement industry
25 June 2014
Treating Customers Fairly (TCF) is a principle’s based approach to the Financial Services Industry and regulates how product providers should be treating customers. The principles have been in place since the beginning of the year, and despite the fact that the principles have not been formalised in legislation, the Financial Services Board (FSB) is expecting all companies to adhere to these principles.