Insurance Ombudsman

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Ombud stats lay bare complex insurance sector

04 July 2024

It was business as usual for two of South Africa’s financial services ombud schemes as they updated journalists on their 2023 statistics shortly after their assimilation into the country’s National Financial Ombud Scheme South Africa (NFOSA). The Ombudsman for Long-term Insurance (OLTI) and Ombudsman for Short-term Insurance (OSTI) were recently merged into NFOSA alongside the Ombudsman for Banking Services and Credit Ombud.

Complainants get R386-milllion back in insurance payouts

26 June 2024

The Ombudsman for Long-term Insurance (OLTI) and the Ombudsman for Short-term Insurance (OSTI) have published their last joint annual report for 2023, as they have now been incorporated into the National Financial Ombud Scheme South Africa (NFO).

Five insurance determination smackdowns

04 July 2023

The third joint Annual Report of the Ombudsman for Long-term Insurance (OLTI) and Ombudsman for Short-term Insurance (OSTI) included five insurance complaint ‘smackdowns’ against the country’s life insurers, and one against the short-term players. If you want detailed accounts of these determinations, you will have to trawl through the 100-page Insurance Ombudsman 2022 Annual Report. Alternatively, a quick-and-easy overview follows in today’s newsletter.