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FSB Enforcement Committee ups the ante!

The Financial Services Board (FSB) has come in for plenty of criticism in recent months. Top of the list is a deep dissatisfaction among financial services professionals with the implementation of the regulatory exams. Most welcomed the exams as a much needed step to professionalism in the industry, but few were prepared for the chaos that followed its implementation. Granted, chaos may be a trifle harsh, but as the 31 December 2011 deadline (for completion of RE I) looms industry participants are still up in arms over issues with exam study guides, exam language, ambiguous multiple choice questions, the appropriateness of exam content to various industry participants, high failure rates and exam centre capacity, among others. It appears, once again, we are struggling with an ‘implement regardless of consequence’ attitude from the industry watchdog…

Another of the accusations levelled at the FSB by advisers is that they’re obsessed with generating revenue from financial services professionals when they should be safeguarding the industry. Many opponents of the regulatory exam have, for example, dismissed the process as an FSB money spinner! It seems their rage is misdirected, because the monetary benefit from the exam process flows to the approved examination bodies. The fee for the RE I exam was set at R900, with the FSB scooping only R20 to cover administrative, oversight and IT development costs. The FSB reminds us that the fee was calculated based on budgets submitted in 2008, which have not taken into consideration any inflation over the past three years. The good news is there’s no intention to increase the fee until such time the RE II cut off date is reached, in December 2013.

How the FSB keeps the cash register ticking over...

Where does the FSB get its funding? And is there truth to the ‘fleecing the intermediary’ allegation? To find out we paged through the 2010 FSB Annual Report. According to the organisation’s annual financial statements they ‘banked’ around R316.791 million from the industry over the latest year, including R265.192m from FSB Levies, R21.753m from FAIS Ombud Levies and R30.025m from PFA Levies. Additional revenues accrued thanks to fines and penalties R2.348m, inspection costs and recoveries R319 588, and legal and other cost recoveries R1.160 million.

We get a further ‘feel’ for the regulatory fees borne by industry participants by perusing the Government Gazette No. 33750 that deals specifically with Determination of Fees Payable to the Registrar of Financial Services Providers… It provides a comprehensive list of fees and charges in place from January 2011. An FSP licence (excluding discretionary FSP) will set you back R1, 690.00, or R676.00 if the fee is payable to the FSB through a recognised representative body… This 60% discount applies to most licensing applications and amendments. But fees quickly escalate for Discretionary FSP Licences (R10, 360.00) or Administrative FSP Licences (R30, 560.00).

It would be impossible for us to determine the cost to an average FSP due to FSB licensing and related administrative transactions. We assume industry stakeholders could debate these charges back and forth… But apart from observing that certain administrative charges seem a trifle steep (for example, FSP name change applications (R480), additional certified copy of licence (R150) and reprinting of licence certificate (R400) we’re not in a position to comment.

The enforcement committee sure to improve its contribution!

What we can say is the FSB Enforcement Committee, an administrative body that has the authority to impose administrative penalties, cost orders, and compensatory orders on offenders of FSB legislation, appears to be upping its game. And it looks certain the amount fines and penalties contribute to the FSB bottom line will improve significantly through 2011 and 2012. It’s good news for the industry because the regulator is taking its enforcement role seriously!

We’ve received three ‘enforcement’ press releases in the fist week of July! First, a penalty of R100, 000 was levied on Nestlife Assurance Corporation Limited (Nestlife) for contravening section 7(3) of the FAIS Act. The group entered into agreements wherein it would underwrite funeral policies in respect of clients of certain funeral schemes. The agreements dealt with the detail of the policies including premiums, benefits, admission requirements and claims, but the funeral schemes, as at the time of entering into the aforesaid agreements, were not lawfully issued with a licence for the rendering of intermediary services, and were not representatives of intermediaries as contemplated by the Act.

Second, a penalty of R20 000 was levied on Nothemba Funeral and Financial Services cc (trading as Nothemba Funeral Services) for contravening section 7(1) of the FAIS Act. During 2005, the funeral parlour entered into an agreement with African Unity Insurance Administrators (Pty) Limited, who issued it with a representative certificate. Pursuant to the above, African Unity entered into a new administrative agreement with Nothemba, but did not register Nothemba as a juristic representative! Nothemba continued to render financial services without being noted as a representative or as an FSP.

And third, a penalty of R40, 000 was imposed on Gingirikani Marketing cc (trading as Ditiro Group Funeral Administrators). The Registrar alleged that Ditiro contravened section 7(3) of the FAIS Act in that it was contracted to underwrite, administer and market funeral insurance policies in respect of certain funeral parlours, thereby rendering financial services whilst not authorised to act as an FSP.

Editor’s thoughts: The FSB has to fund its activities from the industry it represents. But if the regulator is allowed to grow unchecked we run the risk of it becoming a drag on the sector it is meant to serve. Do you think the current fee structure implemented by the FSB is fair? And how much is your practice paying away in FSB licensing and administrative fees each year? Please add your comment below, or – if you prefer a confidential rant – send it to [email protected]

Comments

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Added by Perseus, 08 Jul 2011
The pass rate right now isn't so bad after all, compare with matrics and Insurance Institute exams, among others. Figures released by the FSB indicate that of the just over 10 000 people who have written, 62% have passed. Given that many of those who failed admit to not doing much, if any, preparation, the result is not a bad as whingers are making it sound.
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Added by Cocomonkey, 08 Jul 2011
We completed our financial statements online with the FSB and have now received a note from them that it appears they have encountered a problem. Our problem is that the E-mail we received is so badly worded that we do not really understand what they want. According to the website they only respond to your completion of the form within 120 days. At R1000 per day penalty that could amount to R120,000. The exam questions I have encountered so far is nothing but playing mind games. If they only spent the time and effort to learn the English language themselves we would also get further.
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Added by Sue, 08 Jul 2011
Let us stop crying. Let us just write these exams and do away with them. The problem here is that many started these insurance brokers/agents after having few friends whom mentioned to them that they need insurance. With no knowledge of insurance, they consulted someone who had knowledge and after seeing the fruits, they decided to venture into the industry without much knowledge of what the industry is made up of. Its pathetic to see some of the insurance policies issued by some brokers/agents! Let us upgrade ourselves and sometimes pay for your employees to pursue studies in insurance with UNISA.. Let us not put to shame this noble industry! I am proud to be in this industry for 15 years now but I am still studying to keep myself up to date.
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Added by Andre Kruger, 08 Jul 2011
Die kostes van die FSB moet deur die regering gedra word, die instansie verteenwoordig geensins die finansieleie industrie nie, die bestuur ens is nie demokraties verkies nie en het myns insiens geen idee wat op die grond aangaan nie, dit reguleer dit met drakoniese onpraktiese wette kwansuis in belang van die verbruiker. Dis niks meer as n teoretiese bestuur van statistieke nie, en hulle is op dieselfde vlak as bankamtenare wat net statistiek bestuur en meesterlik daarin slaag om hulle kostes juis van die mense wat hulle moet dien, verhaal. Nakomings beamptes en Sleutelpersone is poste wat gevul en voor betaal moet word deur die FSB aangesien die persone in diens is van die FSB , nie die tussenganger nie. Die definisie van tussenganger moet ook aangespreek word aangesien n instansie nie n tussenganger kan wees nie, instansies is produkvers******s, tussengangers haal asem en bou verhoudings met mense. Danke, motorhandelaars en ander tussengangers wie se hoof inkomste nie versekering is nie, se lisensies moet sumier opgeskort word om dit moontlik te maak om die industrie proffesioneel te maak. Ek kanmos nie soms n prokureur wees en soms n tussenganger nie, ek moet een van die twee wees, en het verkies om nie n prokureur te wees nie, hoekom moet ek sy werk kan doen anders mag ek nie werk as tussenganger nie? Hoeveel tussengangers wat vir hulle n inkomste stroom opgebou het oor die jare, gaan dit verloor as hulle nie die eksamens slaag nie en wat sal die gevolge daarvan wees? Iemand kan gerus n ondersoek doen daaroor. n Tussengangers stel belang om produkte wat deur n produkhuis/vers****** beskikbaar gestel word , tot voordeel van die verbruiker teen vergoeding te verkoop, nie in die korporatiewe rompslomp en kostes wat veroorsaak word deur wetgewing nie.
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Added by Rodney, 08 Jul 2011
I don't think that Perseus is correct in saying that 62% have passed. The FSB comment says "the overall PASS MARK ...... is 62%" which tells me that the average mark obtained is 62%.
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Added by dr.zeek, 08 Jul 2011
If you can't pass a simple exam, you shouldn't be allowed to sell financial products or advise on financial matters. The industry should stop bleating and ask themselves whether they add ANY value to clients and whether they actually DESERVE their huge commissions for doing little, if any, work. In my view, no exam pass means no right to comm. Simple. As for the FSB, the less said, the better. However, their attitude to those that pay their salaries needs work. Their hostility and defensiveness, as well as their profligate approach to production of notices and legislation, need to be re-appraised. Attend the annual conference for evidence of the above. Finally, the FSB should cease its predeliction for copying and pasting foreign legislation at an ever faster rate.
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Added by Steyn, 08 Jul 2011
The FSB and it's function as a regulator of our industry is in my opinion very positive, which will result in our profession being seen and becoming a professional industry. The exams will contribute towards reaching that status. However the industry can not continue funding the FSB as they are clearly a government agency which should be funded by our Tax money. The aim is to protect the consumer and therefore the funding should be shared by all consumers via money collected by SARS from the broader tax payer basis. The funding of the FSB by the financial industy is just another government tax added on top of all the other various tax money we are paying allready. Is this constitutional?
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Added by Ganes, 07 Jul 2011
The watchdog portfolio is raking in money from service providers at a phenoinal rate. They are behaving like the state parastatals of old. they have moved from being a regulatory friend to a money printing machine. Financial advisors should petition the state to attach all this dirty money for housing the poor. Maybe its time for financial advisors to lead a drive at the next voting opportunity to pressure the government to slim down this bloated carcus with major job cuts, freezing of posts and incepting a proper salary grading system to bring down the salaries in line with the economic down turn in the economy. Why should financial advisors be represented by people who try to emulate the men who look after the interests of the ladies of the night.
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Added by FSP - Uitenhage EC, 07 Jul 2011
Our Brokerage consists of 7 staff members of which 3 are KI's and two are Reps. Our annual fee this year is R6686. Over and above this is the Regulatory exam fees - 3 a KI's (R1800 x 3 = R5400) plus 2 Reps - R1800 - and this is if we pass the first time. I agree - something doesnt add up. I agree, regulation is required - but why not get the KI's to write just the KI exam - it consists of the Reps material in any case. Someone is making money at our expense.
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Added by GERHARD CRONJE, 07 Jul 2011
Dit is regtigwaar pateties hoe die FSB hierdie eksamens gebruiik om geld te genereer en jy as makelaar niks daarvoor kry nie. Die vraestel bestaan uit 'n vas vra eksamen en nie om jou kennis te toets nie, daar word met woorde gespeel om jou van stryk te bring sodat jy verkeerd moet antwoord, TOETS die persoon se kennis met betrekking tot die Wet - die slaag syfer is ook ongeregverdig, omdat die Universiteite se slaag syfer 50% is wie is die FSB om hul slaag syfer 65% te maak, waar is die gelukheid? - my mening is dat van die persooneel in die FSB nie hierdie eksamens sal slaag nie. Daar kan gerus gekyk word na 'n regverdige gelykheid teenoor almal.
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Added by Craig A, 07 Jul 2011
For their R 316m that they take in, what do they do for me? I dont see them helping my business. They think i have all day to look after my financial affairs on a monthly basis, get my taxes done and submitted, complete pages and pages of paperwork to comply, service my clients etc etc...Somewhere along the way, i need to SELL to make a living. I dont have any time to get out of my office! Now i need to know the act verbatim! How does that help me or my client? The 'crooks' will pass the exams and will be compliant! Why not go after the people they know are ripping the clients off? They tar us all with the same brush! I'm gatvol, but they have us by the b***s. The average broker has been in business for 20 years. What are we going to do? Succession planning? Please, who would want to get into this business? The industry is going to be in a mess in 10 years time, when 50% of the advisors have retired or died.
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Added by Wadjet, 07 Jul 2011
Hollard fined R70 000 Hollard allowed intermediaries to hold premiums without security The Registrar of Short-Term Insurance (Registrar) referred a matter against The Hollard Insurance Company Limited (Hollard) to the Enforcement Committee of the Financial Services Board. The referral relates to a contravention of section 45 of the Short-Term Insurance Act, No 53 of 1998 ("Act") read with regulations 4.1 and 4.2 of the Act, in that Hollard during the period 01 November 2008 to 31 March 2011 permitted 173 independent intermediaries to receive, hold and deal with premiums payable to Hollard in relation to short-term policies, without such independent intermediaries providing security in the form of a guarantee policy issued by a short-term insurer or a contractual guarantee provided by a bank as prescribed in regulations 4.1 and 4.2 of the Act. The Registrar took into account the complexity of the matter and the substantial number of meaningfully mitigating factors that included amongst others: the officers accepted responsibility for the contravention; there is no evidence of any prejudice resulting from the contravention; Hollard fully co-operated with the Registrar's investigation and the enforcement action; working constructively with the Registrar on a potential solution as soon as the issue was identified; its officers displayed remorse for the contravention. Consequently, the Registrar agreed to a penalty of R70 000, which penalty was imposed by the Enforcement Committee on Hollard on 04 July 2011.
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Added by Mitzie, 07 Jul 2011
To add more costs quite a few "Training insitutions" jumped on the bandwagon and are charging fees for telling you to study the acts!!!
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Added by jo, 07 Jul 2011
Perhaps you could divide the total income earned by the FSB by all the registered Intermediaries in the country and see how much this is costing each one.
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Added by fred, 07 Jul 2011
It will help a lot to control cost if FSB can start to do quality control on all their administrative functions. I have submitted reports and financial statements to them that got lost and I had to submit again. That seems have been lost again and they are now requesting the same from me again The want me to proof that I did submit it - and so such a dictatorial attitude - the decide on deadlines for me because of their mistakes - surely if you have to do work over and over it must have a cost spiraling effect. They must wake up and not ask me for reports for as far back as 2004. If it did'nt bother them up to now - why should it bother them now all of a sudden ????????????????????????????? Wake up regulator - rather try to get hold of the tenderpreneurs of this world.
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FSB Enforcement Committee ups the ante!
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